Offerings
Refund , Cancellation & Complaints Policy
We understand that plans may need adjustments. In the event of a cancellation, the following charges will apply:
Free Cancellations with Full refund.24h before your booking
Cancellation within 24 hours: A 50% charge will be applied.
Cancellation within 12 hours: A 75% charge will be applied.
These adjustments help us maintain the efficiency and availability of our services. We appreciate your understanding.
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CUSTOMER COMPLAINTS PROCEDURE
We aim to deal with all customer complaints fairly and professionally. Complaints may be received by email, telephone, WhatsApp, booking partners, or other communication methods.
We will record the complaint, check the booking details, review WhatsApp messages and other records where relevant, and speak to the driver if necessary. We may also review any other available evidence.
We will provide an appropriate response and take corrective action where required. Complaints will be retained as records and reviewed periodically to identify any recurring issues and opportunities for service improvement.
Miles of smiles with every ride
